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Quick solution to Quickbooks has stopped working


QuickBooks is a software solution which manages payroll, inventory, sales, and other requirements of a small-scale business. The software component includes marketing tools, merchant services, product and supplies, and the solutions of training. The common concern that people are trying to overcome is that QuickBooks has stopped working. They are facing a fallacy, when they try to open the QuickBooks.

When you try to open QuickBooks there could be two possibilities that you see an error (QuickBooks have stopped working), or nothing (screen is frozen).

There could be an error message in display. It could be one of the following reasons:

  • The Hard Disk might have got corrupted.
  • Your program file has got damaged.
  • The window operating system is damaged.
  • The file QBWUSER.INI has been damaged or missing.
  • Your company name might be too long.

QuickBooks has stopped working

We have various solutions to fix the issue of QuickBooks stopped working or not responding. Here is a quick guide on issue QuickBooks has stopped working. Make sure your desktop has an active internet connection.

Solution 1 : Reboot your computer.

  • The initial step is to reboot or restart the computer
  • Try reopening it again and look for the issue whether it is still pertaining or has gone.

Solution 2 : Update your PC

  • There could be a possibility that you might be using an outdated version of your windows. Updating windows could help in solving the issue.
  • Restart your PC after update.

Solution 3 : Use QuickBooks Connection Diagnostic Tool

Solution 4: Rename the QBWUSER.INI file

  • If you rename the QBWUSER.INI file, there are chances that you need to manually re-open your company file.  
  • Open the folder where QBWUSER.INI file is saved.
  • Rename the QBWUSER.INI file.

Solution 5: Re-install using Clean Install

Refer to ‘Re-install using Clean Install’ for complete instructions.

Solution 6: Create a new windows user

Refer to ‘Create a new user account in Windows’ for complete instructions

If you are still looking to fix QuickBooks has stopped working issue, feel free to connect with our Microsoft Outlook Customer Care Support and you can also contact QuickBooks Technical Support in case you need any assistance at 1800-446-8848.