Outlook Not Receiving Emails but Can Send | Outlook Customer Support
There are several causes to investigate when Outlook not receiving emails but can send. The article outline steps for Outlook 2007, Outlook 2003, and Outlook 2002. This article is for beginner to intermediate PC user. Make sure that you have an active internet connection. If you have an active internet connection but you still facing the issue of Outlook Not Receiving Emails but can send, create a new email profile.
If you do not have an active Internet Connection, then this could be one of the main reasons that you are unable to receive e-mails.
But if you are facing the issue that Outlook Not Receiving Emails but can send, there could be two scenarios:
- The email account used to work but has stopped working:
- Quota Issues
- cPanel exceeded Disk Quota
- The email account has never worked :
- DNS Settings
- Email Client Settings
Every email account is created with a set quota. It is the amount of space allotted to the email address. The quota is set when you create the email account. The most common issue of not receiving the emails could be exceeding its quota. So the possible solution to resolve this could be either creating more space in quota or deleting emails until it is below email quota.
To test the Quota space, you are required to send an email in email question. You will receive a bounce-back message conveying that the disk space has exceeded. You can also check directly by clicking on the Email Accounts icon in cPanel. Make sure that the usage is not higher than Quota.
cPanel exceeded Disk Quota: Another possible cause could be that cPanel is over its allotted disk quota. Increase your disk quota to receive mail again.
There could be issues involving DNS that could be the reason for Outlook Not Receiving Emails but can send.
If you have recently updated nameservers the chances are that you are experiencing the effect of propagation. Once the propagation period elapses, everything will function normally.
Your mail functions can also be affected by incorrect DNS records.
Also, ensure that mail settings are correctly set.
Mail client Settings: Make sure that incoming mail server settings are correct. You may also try closing the program and reopening it.