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Beginner’s Guide on Norton Power Eraser tool


Norton Power Eraser is a free virus removal tool which can be downloaded to remove malicious and hazardous issues from your PC and it also helps in scanning and overcoming threat.

It scans the computer quickly to detect the computer viruses and installation is not required either. Also, it is suggested to carefully review the scan results before removing files. You can use Norton Power Eraser tool to review the files and undo them. Run the tool in the safe mode if you cannot start in the Normal Mode.

Norton Power Eraser is only compatible with Windows operating system only. It does not work with Mac OS X operating system.

You can undergo the steps below to run Norton Power Eraser:  

Download Norton Power Eraser

Download Norton Power Eraser and click on ‘Save’ by selecting the location as Desktop. Double click the NPE.exe file to run the Norton Power Eraser tool. Click ‘Yes’ or ‘Continue’ if the window prompts. Click ‘Accept’, to successfully run the tool.

Run a scan

Click Scan for Risks icon in Norton Power Eraser window. Norton Power Eraser also performs a Rootkit scan and it requires a restart in system. Click on ‘Restart’, when you see a prompt message and wait for the scan to complete the procedure.

Fix the risk

  • Once the scanning is complete, the results will be shown on the display screen. The risks items will display the status as ‘Bad’ and recommend action as ‘Remove’. Further items that require review will be displayed as ‘Unknown.’
  • Do one of the following in case you come across:  

No risks found: Click ‘Ok’ to exit.

Any files listed as bad: It is advised to remove these files.

Unknown Files: If you come across any files which are listed as ‘Unknown’, click on the cloud icon and automatic scanning will take place using detection engines. If the result appears as ‘Bad’, click ‘Remove’ and if the result appears as ‘Not a Known Threat’ then it may require further analysis.

  • Select ‘Create System Restore Point before proceeding with fix’, click on ‘Fix Now’ and to complete the removal click on ‘Restart Now’. Once you have successfully removed the risk, click on ‘Done’.

In case if you are still facing the issue in using Norton Power Eraser tool, get in touch with Norton Tech Support Number and for any other concerns, contact Norton Antivirus Support Phone Number at 1-844-898-5888.